Customer Relationship Management (CRM) systems must prioritize their clients, and Zuriey CRM achieves this with a robust support system designed to help track and resolve issues swiftly th...

To create a new ticket in Zuriey CRM, follow these steps: Click on the sidebar menu item: ...

You can easily customize all ticket email templates in Zuriey CRM by navigating to Setup -> Email Templates -> Tickets. Below is a lis...

You can easily customize ticket priorities in Zuriey CRM by navigating to Setup -> Support -> Ticket Priority. The ticket priority fea...

You can easily customize ticket statuses in Zuriey CRM by navigating to Setup -> Support -> Ticket Statuses. ...

You can change the ticket status in Zuriey CRM without needing to add a reply. To do this, simply open the ticket you wish to update an...

You can set up predefined replies in Zuriey CRM for responses you frequently use, saving you time from having to type them out repeatedly. ...

When replying to or opening a ticket in Zuriey CRM, you can easily insert a knowledge base link by clicking on the Insert Knowledge Bas...

To adjust the maximum number of ticket attachments in Zuriey CRM, navigate to Setup -> Settings -> Tickets -> Maximum Ticket Attachments...

To configure the allowed file extensions for support tickets in Zuriey CRM, navigate to Setup -> Settings -> Tickets -> Allowed File Extensions...

To add a private ticket note in Zuriey CRM, open the ticket and click on the Notes tab at the top. ...

In Zuriey CRM, ticket priorities and statuses are stored in the database, but you have the capability to translate them based on their ID. It's important to note that changing the names from th...

The ticket services feature in Zuriey CRM allows customers to select the specific service or product related to their ticket when opening a new request. This functionality helps admins qui...