Support Tickets

Customer Relationship Management (CRM) systems must prioritize their clients, and Zuriey CRM achieves this with a robust support system designed to help track and resolve issues swiftly through an integrated ticketing system. Each logged-in client can easily open new tickets, while guest users are permitted to submit tickets only via email piping. This functionality ensures that customer inquiries are addressed promptly, enhancing overall satisfaction with Zuriey CRM.

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  • Open Ticket from Admin Area

    To create a new ticket in Zuriey CRM, follow these steps: Click on the sidebar menu item: ...
  • Email Templates

    You can easily customize all ticket email templates in Zuriey CRM by navigating to Se...
  • Priorities

    You can easily customize ticket priorities in Zuriey CRM by navigating to Setup ->...
  • Statuses

    You can easily customize ticket statuses in Zuriey CRM by navigating to Setup -> S...
  • Change ticket status without making reply

    You can change the ticket status in Zuriey CRM without needing to add a reply. To do this,...