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Ticket Services

The ticket services feature in Zuriey CRM allows customers to select the specific service or product related to their ticket when opening a new request. This functionality helps admins quickly identify the context of the ticket, streamlining the support process.

Example Services

  • Product/Service 1
  • Product/Service 2
  • Product/Service 3

When a customer opens a ticket, the admin will be informed about the specific service associated with it, enhancing clarity and response efficiency.

Enabling and Managing Ticket Services

You can easily enable or disable this option by navigating to Setup -> Settings -> Tickets.To create a new ticket service, go to Setup -> Support -> Services. This allows you to customize the services offered, ensuring they align with your business needs and customer expectations.

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