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Change ticket status without making reply

You can change the ticket status in Zuriey CRM without needing to add a reply.

To do this, simply open the ticket you wish to update and select the desired status from the dropdown menu located at the top right corner. The status will be updated automatically; there is no need to save any changes manually.

Note: No email notification will be sent to the customer to inform them that the status has been changed.

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