With Perfex CRM, you can easily send surveys to your customers, staff, or imported mailing lists. This feature is designed to enhance customer engagement and gather valuable feedback.
Key Features of the Survey Functionality
- Target Audience: Surveys can be sent to various groups, including customers, staff members, and contacts from imported mailing lists. This flexibility allows you to tailor your outreach based on specific needs.
- User-Friendly Interface: Creating surveys is straightforward. You can add new questions easily and customize the survey to fit your requirements.
- Feedback Collection: The built-in survey feature helps increase customer retention by gathering insights and feedback directly from users, allowing you to make informed decisions based on their responses.
- Integration with Other Features: The survey results can be linked with other functionalities in Perfex CRM, such as tracking customer satisfaction and improving service delivery.
By utilizing the survey feature in Perfex CRM, businesses can enhance their communication with clients and staff while effectively collecting and analyzing feedback to drive improvements.